Shipping Policy

MADE-TO-ORDER FULFILLMENT

Render-Lab products are produced to order. Your order normally goes through a production stage before it is handed to a shipping carrier.

Production time and carrier transit time are separate parts of the delivery process.

WHERE WE SHIP

Shipping availability is determined by the destination, product, and shipping options available at checkout. Our primary launch market is the United States.

If checkout accepts an order for another destination, the available shipping methods and charges will be shown before payment.

PRODUCTION

Production time varies based on the product, material, size, order volume, production location, and current production capacity.

For metal and canvas prints fulfilled by Gelato, production typically takes 2–4 business days before shipping. This is separate from carrier transit time and is an estimate, not a delivery guarantee.

Render-Lab may use specialized production partners. An order may be produced at a facility selected based on product availability, quality requirements, production capacity, and delivery efficiency.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, shipping charges, and any applicable free-shipping offer are displayed at checkout.

For eligible U.S. orders, Standard shipping is $8 for orders under $125, and free Standard shipping is available for orders of $125 or more. Your available options and final shipping charge are confirmed at checkout.

Estimated delivery dates are estimates, not guarantees. Delivery can be affected by production requirements, carrier conditions, weather, holidays, peak-volume periods, address issues, customs processing, and other circumstances outside our reasonable control.

TRACKING

When tracking is available, tracking information is provided after the item has completed production and is prepared for shipment.

Some shipping methods or destinations may provide limited tracking.

MULTIPLE PACKAGES

Orders containing multiple items may be produced at different facilities. Items from the same order may therefore arrive in separate packages or on different dates.

Separate packages do not necessarily indicate that part of the order is missing.

ADDRESS ACCURACY

You are responsible for providing a complete and accurate delivery address at checkout.

If you notice an address error, contact support@render-lab.org immediately. Once production or shipment has begun, we may be unable to change the address or redirect the package.

If an order must be reproduced or reshipped because of an incorrect or incomplete address, refusal of delivery, or an unclaimed shipment, additional production and/or shipping charges may apply.

LOST, DELAYED, DAMAGED, OR INCORRECT SHIPMENTS

If an order appears to be lost in transit, contact us within 30 days after the estimated delivery date so we can investigate.

If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label where available.

Claims involving damaged, defective, incorrect, or lost orders are handled under our Refund & Return Policy.

CUSTOMS, DUTIES, AND IMPORT TAXES

For destinations where international shipping is available, customs duties, import taxes, brokerage fees, or similar charges may apply.

Unless checkout expressly states that these charges are included or prepaid, they are the responsibility of the recipient.

CONTACT

For shipping questions, contact:

Render-Lab
support@render-lab.org