Refund Policy

MADE-TO-ORDER PRODUCTS

Most Render-Lab products, including wall art and apparel, are made specifically for each order. Because production begins for the selected artwork, material, size, and/or garment after an order is placed, made-to-order products are generally final sale and are not returnable or exchangeable for change of mind, buyer preference, or an incorrect size, material, color, or product option selected by the customer.

Please review your order carefully before checkout.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We stand behind the quality of the products we sell. If your order arrives damaged, has a manufacturing or printing defect, or you receive the wrong item, contact us within 30 days of delivery at support@render-lab.org

Please include:
- Your order number
- A description of the issue
- Clear photos of the affected item
- Photos of the shipping packaging
- A photo of the shipping label, when available

We may request additional photographs or information if needed to evaluate the issue.

If the issue is confirmed, Render-Lab will make it right through an appropriate resolution, which may include a replacement or refund. You do not need to send an item back unless we specifically provide return instructions.

NORMAL PRODUCT VARIATION

Computer and mobile displays can reproduce color, contrast, brightness, and texture differently from a physical printed product. Minor differences between an on-screen preview and the finished printed product are not considered manufacturing defects when the product has been produced correctly.

CANCELLATIONS AND ORDER CHANGES

Contact us as soon as possible if you need to cancel or change an order. Because products are made to order, changes or cancellations are only possible before production begins and cannot be guaranteed.

Once production has started, the artwork, material, size, shipping address, or other production details may no longer be changeable, and the order may no longer be cancelable.

LOST SHIPMENTS

If your order appears to be lost in transit, contact us within 30 days after the estimated delivery date. We may ask you to confirm the delivery address and contact the carrier before a replacement or refund is approved.

If carrier tracking shows an order as delivered but you cannot locate it, first check the delivery location, household members, neighbors where appropriate, and the carrier. Contact us afterward and we will review the circumstances, but a replacement or refund is not guaranteed when carrier records confirm delivery.

INCORRECT, INCOMPLETE, REFUSED, OR UNCLAIMED ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. If an order cannot be delivered because the address entered at checkout was incorrect or incomplete, or because the shipment was refused or left unclaimed, additional production and/or shipping charges may apply to send a replacement.

Contact us immediately if you discover an address error. Once production or shipment has started, an address change may no longer be possible.

REFUNDS

Approved refunds are issued to the original payment method unless otherwise agreed or required by law. After Render-Lab issues a refund, the time required for the credit to appear depends on the payment provider or financial institution.

STATUTORY RIGHTS

Nothing in this policy limits any consumer right or remedy that cannot legally be waived under applicable law.

CONTACT

For return, damage, quality, cancellation, or refund questions, contact:

Render-Lab
support@render-lab.org